Return Policy

Our return policy allows you 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags attached, and in the original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at info@purepros360.com.
Returns should be sent to: 5469 Decarie Boulevard, Montréal, QC, H3W 3C6, Canada.

Once your return request is approved by our team, you will receive a prepaid return shipping label and detailed instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@purepros360.com.

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or you receive the wrong product, contact us within 48 hours of delivery so we can evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items

We do not accept returns for the following types of items:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards (physical or digital)

Please contact us if you have questions about a specific item.

Exchanges

To get the item you want quickly, return the item you have after approval, and place a separate order for the new one.

European Union 14-Day Cooling-Off Period

For customers in the EU, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, as required by EU law. The item must be in original condition, with tags, unused, and in original packaging. A receipt or proof of purchase is required.

This 14-day right does not override our 30-day return policy. You may choose either option based on your location and the timing of your return.

Québec Residents

This return policy does not limit any rights you may have under Québec's Consumer Protection Act. If any provision herein is deemed inconsistent with Québec law, those legal rights will prevail.

Refunds

We will notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.

Refunds are issued in the original currency and may be subject to currency conversion differences depending on your financial institution.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@purepros360.com.